To ensure your satisfaction, we outline the replacement and return policy for our store:
Products that are unopened and unused can be replaced or returned within 7 days from the date of receiving the order.
Coffee products cannot be returned or exchanged after opening, in order to maintain product quality and safety.
If the product arrives damaged or different from the order, please contact us within 24 hours of receipt with a photo of the product attached.
The store bears the shipping costs if the error or damage is on our end.
If the replacement or return is due to the customer's preference, the customer bears the shipping costs.
The amount will be refunded after receiving the product, verifying that it meets the return conditions, and using the same payment method used in the order.
Note: Some products may be non-returnable or non-exchangeable if specified in the product description.
